In the Spotlight
News & Events
- Add your email address to the Beacon Health Options Arkansas provider email distribution list in order to receive valuable updates pertinent to Arkansas.
- The Provider Wire is Arkansas Medicaid’s quarterly newsletter for Providers. The newsletter often features news, tips, suggestions and interesting articles about providers and programs.
- Arkansas Provider E-News
In Arkansas, Beacon Health Options serves as the QIO-like organization, responsible for assisting the State of Arkansas Department of Human Services Division of Medical Services in administering the state’s mental health care delivery system. Under this agreement, Beacon operates two contracts.
Beacon provides utilization review (UR) for prior authorization through a free, secure, web-enabled system, for inpatient services for beneficiaries who are under 21 years of age as well as for outpatient services for children, adolescents and adults. Beacon also provides UR for substance abuse services for beneficiaries ages 9 through 20 and pregnant females.
In addition to UR services, Beacon provides Care Coordination for beneficiaries who have complex care needs. The Care Coordination program focuses on beneficiaries under the age of 21 and serves as a support to the family in coordination of services. The Care Coordinators are resource experts in their assigned regions and work to assure that adequate and appropriate assessments are conducted and that systems come together to provide tailored services based on the needs of the beneficiary.
The Beacon Arkansas Engagement Center staff provides outreach and training through onsite visits or web-based training for all Providers as well as manages grievances from beneficiaries and their families. In addition, Inspection of Care Review Teams conduct onsite IOC reviews for all inpatient and outpatient providers annually.
If you are a client and you have questions about your benefits, please contact the Division of Medical Services (DMS) at the following toll-free numbers:
Call: 800-482-8988 — for issues related to beneficiary eligibility
Call: 800-482-5431 — for issues related to coverage
Hours of Operation: